TERMS & CONDITIONS

Click here for RMA FORM
This form will be reviewed and returned with a RMA number, as well as any changes deemed necessary in accordance with the Terms and Conditions section of the AleEv/c5™ return policy listed.

RMA Process:

  • Place the original return form with the RMA number, issued to you by AleEv/c5™, inside the package you are returning to AleEv/c5™.
  • Be sure to clearly mark the RMA number on the outside of the package being shipped back to AleEv/c5™.
  • Packages without an RMA number clearly marked on the outside will be refused and returned to the sender.
  • Products returned will be credited the current AleEv/c5™ sales price of that item.
  • RMA numbers will expire after 30 days.
Stock Balancing/Overstock:
  • Up to 5% of your average monthly purchases may be returned without incurring a restocking fee. The product must be returned within 90 days of the original invoice.
  • Product returned after 90 days of the original invoice will incur a 25% restocking fee.
  • Stock Balancing/Overstock returns are limited to 5% of your average monthly purchases. Returns above and beyond 5% of your average monthly purchases are not eligible to receive credit.
  • The following conditions apply to all stock balancing/overstock returns:
    • Must be in new/saleable condition
      • Must be returned in original packaging
    • Product must be a current SKU (not discontinued)
Unacceptable Returns
  • Merchandise returned without the original manufacturer packaging will be disposed of at our discretion and credit or replacement will not be issued.
  • Merchandise returned to us that is neither manufactured nor distributed by AleEv/c5™ will be disposed of at our discretion and credit or replacement will not be issued.
Warranties:  (Warranty policy does not cover customer abuse, misuse, damages, improper installation, product with missing serial number and/or labels removed/altered, products missing components, or normal wear and tear.)
  • OEM/Bluetooth- Manufacturer Specified Terms
    • Note: Proof of purchase must be provided for return to be accepted
  • Faceplates- Six Months against manufacturer defects
  • All other product- One Year against manufacturer defects
Notices:
  • AleEv/c5™ reserves the right to disqualify any merchandise upon receipt.
  • AleEv/c5™ warranty and returns/exchange policies are subject to change without notice.